Frequently Asked Questions

How can I obtain Sier Health products?

Our products are not sold directly online. To request a wholesale quote, please contact us via WhatsApp using the ‘Get a Quote’ button on the product page, or fill out our contact form.

Can I get technical support for your products?

Yes, you can contact our customer service for technical support regarding our products.

What certifications do Sier Health products have?

Our products have certifications such as CE and ISO 13485, complying with international standards.You can access other certifications and documents from our Certificates page.

What is the return and exchange policy?

Our return and exchange processes are evaluated according to our wholesale order terms. Please contact our sales representative for detailed information.

What is your minimum order quantity (MOQ)?

Our minimum order quantity is 1 case/carton. Quantities per case vary by product; please check the ‘Units per Case’ information on the relevant product page.

Can I request a sample?

Yes, we offer free samples so you can evaluate our products before placing an order. Please contact our sales team to request a sample.

How can I apply for a distributorship or dealership?

You can submit your dealership application through our dealer application form. Our team will contact you after reviewing your application.

Do you ship internationally?

Yes, we provide logistics support for both domestic and international wholesale orders. You can use our Cubic Meter Calculator for freight volume calculation, or contact us directly.